XenApp and XenDesktop Advanced Optimization and Troubleshooting

Course Name: XenApp and XenDesktop Advanced Optimization and Troubleshooting

Course Code: CXD-330Days: 4 Days

Overview

Designed for students with previous XenApp and XenDesktop experience, this course is best suited for students looking to learn how to enhance the functionality of a new or existing environment and remediate complex issues.

Part 1: XenApp and XenDesktop Advanced Concepts – Optimizing the End User Experience

Days – 1-2

Learn the skills necessary to optimize the end user experience for both managed and unmanaged devices through policies, and customizations. Students will deliver a seamless Receiver, customize StoreFront, improve logon speeds, and configure settings to deliver graphics and media over limited resources in a virtual lab environment.

Part 2: XenApp and XenDesktop Advanced Concepts – Troubleshooting

Days – 3-4

Learn about the tools used and issues encountered by Citrix support using real world support ticket scenarios. Students will have access to a virtual lab environment to troubleshoot some of the top support issues and learn how to effectively identify the root cause and implement appropriate solutions. The course covers XenApp and XenDesktop services, databases, StoreFront, and Virtual Delivery Agent registration and connection.

Recommended prerequisite courses:

• CXD-203 Managing App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6 or
• CXD-300 Deploying App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6 or
• CMB-300 Deploy and Manage Citrix XenApp/XenDesktop 7.6 Fast Track

Note: This course is based on XenApp and XenDesktop 7.6 LTSR (Long Term Service Release) including the hands-on labs providing a stable platform for learning. Training on the current release (CR) is available through the Citrix eLearning subscription or as  instructor led training at an additional

cost. For more information on the long term service release program, please visit the program page.

Key Skills

Upon successful completion of this course, learners will be able to:

• Configure advanced customizations to StoreFront by modifying configuration files
• Configure a seamless experience for new users with Citrix Receiver
• Optimize the logon experience through Citrix Profile Manager and HDX settings
• Identify and configure the proper HDX graphics delivery method based on the user and device
• Configure HDX policies to ensure an interactive experience under limited bandwidth or CPU
• Optimize the experience for delivering applications over a double hop HDX connection
• Use troubleshooting tools to identify root cause of issues
• Use CDF tracing and logging to identify root cause of issues
• Use the XenApp and XenDesktop PowerShell SDK to troubleshoot and remediate issues
• Troubleshoot XenApp and XenDesktop services
• Troubleshoot database connectivity issues
• Troubleshoot Citrix StoreFront
• Troubleshoot user connection issues
• Troubleshoot the Virtual Delivery Agent (VDA) registration process

Audience

This course is recommended for those who are interested in learning how to optimize the end-user experience through policies and customizations. Specifically:

• Administrators
• Implementers / Engineers
• Architects

Instructional Method

This course is offered in instructor-led training (ILT)/virtual instructor-led training (vILT) formats with application of concepts through hands-on exercises in a live lab environment.

Course Length

4 days

Course Materials

As part of this course you will receive the following materials:

• Access to a lab environment for the duration of the course
• Lab exercise guides
• Student manual containing materials presented by instructor with notes and references from

Citrix architects

• Job aids summarizing key points and references for easy access
• Online courseware with videos covering course topics and lab demonstrations from various experts throughout Citrix

Preparatory Recommendations

Citrix recommends students prepare for this course by taking the one of the following courses:

• CXD-203 Managing App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6
• CXD-300 Deploying App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6
• CMB-300 Deploy and Manage Citrix XenApp/XenDesktop 7.6 Fast Track

It is also recommended to gain a basic understanding of the following concepts and technologies:

• Familiarity with how to navigate and use Windows Server 2012 R2
• Experience with Microsoft’s PowerShell language (although a PowerShell introduction is included in this course)

Certification Preparation

At this time there is no associated certification with this course. To see the latest certifications, refer to the certifications page available here.

Topic Outline