Course Name: XenApp and XenDesktop Advanced Concepts – Troubleshooting

Course Code: CXD-302 Days: 2 Days

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Designed for students with previous XenApp and XenDesktop experience, who would like to expand their skillset and learn about advanced troubleshooting tools and methods. Learn about the tools used and issues encountered by Citrix support using real world support ticket scenarios. Students will have access to a virtual lab environment to troubleshoot some of the top support issues and learn how to effectively identify the root cause and implement appropriate solutions. The course covers XenApp and XenDesktop services, databases, StoreFront, and Virtual Delivery Agent registration and connection.

Recommended prerequisite courses:

CXD-203 Managing App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6 or
CXD-300 Deploying App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6 or
CMB-300 Deploy and Manage Citrix XenApp/XenDesktop 7.6 Fast Track

Associated Courses:
CXD-301 XenApp and XenDesktop Advanced Concepts – Optimizing the End-User Experience

Key Skills

Upon successful completion of this course, learners will be able to:
Apply a methodical process to troubleshoot issues with Citrix components
Use troubleshooting tools to identify root cause of issues
Use CDF tracing and logging to identify root cause of issues
Use the XenApp and XenDesktop PowerShell SDK to troubleshoot and remediate issues
Troubleshoot XenApp and XenDesktop services
Troubleshoot database connectivity issues
Troubleshoot Citrix StoreFront
Troubleshoot user connection issues
Troubleshoot the Virtual Delivery Agent (VDA) registration process


This course is recommended for those who are interested in increasing their productivity in troubleshooting and resolving component and user issues. Specifically:
Implementers / Engineers

Instructional Method

This course is offered in instructor-led training (ILT)/virtual instructor-led training (vILT) formats with application of concepts through hands-on exercises in a live lab environment.

Course Length

2 days

Course Materials

As part of this course you will receive the following materials:
Access to a lab environment for the duration of the course
Lab exercise guide
Student manual containing materials presented by instructor with notes and references from
Citrix architects
Job aid summarizing key points and references for easy access
Online courseware with videos covering course topics and lab demonstrations from various experts throughout Citrix

Preparatory Recommendations

Citrix recommends students prepare for this course by taking the one of the following courses:

CXD-203 Managing App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6
CXD-300 Deploying App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6
CMB-300 Deploy and Manage Citrix XenApp/XenDesktop 7.6 Fast Track

It is also recommended to gain a basic understanding of the following concepts and technologies:
Familiarity with how to navigate and use Windows Server 2012 R2
Experience with Microsoft’s PowerShell language (although a PowerShell introduction is included in this course)

Certification Preparation

At this time there is no associated certification with this course. To see the latest certifications, refer to the certifications page available  here.

Topic Outline

Module 1: Troubleshooting Introduction

Support methodology
Troubleshooting tools
Citrix Director
CDF tracing
Citrix Insight Services
Citrix Diagnostic Toolkit

Module 2: Using PowerShell

PowerShell structure and syntax
PowerShell help and discovery Cmdlets
XenApp and XenDesktop PowerShell SDK

Module 3: Troubleshooting StoreFront

StoreFront authentication
StoreFront enumeration
StoreFront services
XML Broker issue
Subscription store backup and restore

Module 4: Troubleshooting the XenApp and XenDesktop Controller

FMA services architecture
Validating FMA services
XenApp and XenDesktop SQL connectivity and authentication
XenApp and XenDesktop site recovery and cleanup

Module 5: Troubleshooting VDA Registration

VDA registration options
VDA registration communications
Common registration failures
VDA registration troubleshooting methods

Module 6: Troubleshooting VDA Connections

Connection communication flow
Common connection failures
Citrix Receiver clean-up
XenApp load balancing issues
Analyzing ICA files
Active Directory authentication with Citrix Director
Enhanced reboot scheduling in Citrix Studio